Not happy with our service? Make a complaint here

We want Vodafone customers to be completely happy with the service we provide. So, if you are unhappy with the response to your query, we want to hear about it.

How to make a complaint


Make sure you talk to our service team first - they are equipped to resolve your query. You will not be able to escalate a problem unless you have first spoken to a service agent by Live Chat or by ringing 1907.


If the service agent can't solve your issue you can speak to their manager. If you are still not satisfied you should ask for a complaint referece number. You will need this if you want to go further with your complaint.


Add the complaint reference number you have been given to the complaint form below. It can also be used to appeal a decision you agree with . Your complaint will be reviewed by our Customer Advocacy Team.

Get started 

Please complete the form in full to submit your request

Submit your complaint online (complete this form in full)

You should have already spoken to our customer service team and been given a reference number. Please enter that number here. If you have not spoken to an agent, please follow the steps above.

A complaint reference number will be provided by our customer service agent. If you submit the form without a valid reference number, we won't be able to assist you.

Please include your name or business name.

Please enter the phone number related to your complaint. Make sure you include the area code if inputting a number other than a mobile number.

If you don't want to be contacted on the number you have entered above, you need to give us an alternative phone number we can call you on if we need to.

Please include a description of your query.

You can email us a screenshot, image or PDF that may help us to resolve you complaint.Please don't include any personal or account information in the email.

In order to process your complaint quicker, can you please include a reference number you entered above in the subject line in the email.

To email us your supporting documents please click here